Your 100% satisfaction is important for us. We offer a 14-days Return & Exchange Policy for EU-costumers:
- Please contact us if a product gets damaged or was faulty upon a delivery at webshop@thedybdahl.com
- Timing: we have a 14-days Return & Exchange Policy, since the day the item was received.
- To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
- For returns, please email webshop@thedybdahl.com with the subject 'Return' and include your order number, name and the reason for the return. Keep in mind that we only receive returned goods delivered to our address and not in a parcel shop. You are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations. Return to:
THE DYBDAHL CO.
Thorsbrovej 22
DK-2640 Hedehusene
Denmark
- Please note that customers are responsible for shipping costs of returned items.
- When the returned item is received and inspected, the customer receives a confirmation email, notifying about the status of the refund.
- If the refund is approved, then it will be processed and a credit will automatically be applied to the customer's credit card or original payment method shortly after.
- Please note that the above only applies for EU-customers.