When will I recieve my item(s)?

• We deliver within a week in both Denmark and other European countries. Longer delivery outside Europe must be expected.
  

Shipping carriers:

• We deliver to you with UPS or POSTNORD (If you have ordered a MEGA, we will deliver on a pallet with Schenker). You will receive a tracking number when we ship your goods. The carriers will send you an email when the package is ready for pickup. Be sure to check your email spam filter.
  

How do I pay?

• You can select your preferred payment method at checkout.
  
• We accept secure payments for both local & international customers via Visa and Mastercard.

Your 100% satisfaction is important for us. We offer a 14-days Return & Exchange Policy for EU-costumers:

• Please contact us if a product gets damaged or was faulty upon a delivery at webshop@thedybdahl.com
  
• Timing: we have a 14-days Return & Exchange Policy, since the day the item was received.
  
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
  
• For returns, please email webshop@thedybdahl.com with the subject 'Return' and include your order number, name and the reason for the return. Keep in mind that we only receive returned goods delivered to our address and not in a parcel shop. You are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations. Return to:
  

THE DYBDAHL CO.

Thorsbrovej 22

DK-2640 Hedehusene

Denmark

• Please note that customers are responsible for shipping costs of returned items.
  
• When the returned item is received and inspected, the customer receives a confirmation email, notifying about the status of the refund.
  
• If the refund is approved, then it will be processed and a credit will automatically be applied to the customer's credit card or original payment method shortly after.
• Please note that the above only applies for EU-customers.
  

Where can I track my order?

• You will recieve an email with your tracking information once we have shipped your order. Be sure to check your emails spam filter. 

Should I choose canvas or paper?

• The biggest difference between paper and canvas is the expression. There is no difference in quality between these two versions. Canvas is a thin fabric suitable for hanging in our magnetic oak frames. Canvas must be fitted with staples on our magnetic oak frames to get a durable and beautiful look. Paper is best suited in a frame and gives a more classic look. The picture below illustrates the difference in texture on paper and canvas.